Return & Exchange
IYB stands behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.
Please note that Exchange or Refund will not be made against the non-returnable items, unless there is a defect or different from its description
• Furniture
• Furniture Accessories
• Marble Handicraft Product
• Women Western Dress
Reverse Pick up Policy
We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
• You can call us on +91 8707828210,8299560822 or e-mail us at contact@iybstore.com within 10 days from the date of delivery.
• Please mention your order number in the subject line to help us quickly process your returns/exchanges.
• Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged and is in a salable condition.
• We request you to maintain the original packaging of the items to be returned.
• Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
• The items for reverse pick up will be picked up within 4 business days from the date of request.
• After the receipt of the item(s), your request for returns/exchanges would be processed.
• In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
• In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
Note: – Some of the pin codes are not feasible for Reverse to pick up, in such cases the customer will need to send it back to us. Please note we do not offer a reverse pick up a facility where the FedEx courier not available.
For more details please call us on our customer care number (+91 8707828210) or e-mail contact@iybstore.com
Return Policy
IYB reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:
• You can return/exchange in 10 days after the date of delivery, But under the condition that IYB customer service is intimated within 10 days of delivery of the goods to your address.
•IYB will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
• Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address if the pin code is out of the pickup location.
• Please note that only defective items are accepted at our CT center. All other products must be sent to our office in Lucknow, India.
please ship to the following address:
IYB Enterprises
LGF- 14 Ram Prasad Bismil Market
Balaganj Crossing Lucknow-226003
India
Claiming Refunds
For Credit Card/Debit Card/Net banking Transactions:
As the charge on your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where IYB has erroneously sent you a wrong item/color/size.